Engineer-led testing of polymer & composite materials

Last updated: 5 August 2026

1. About this Privacy Policy

Hive Composites Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or make an enquiry. It also explains your rights under UK data protection law.

2. Who We Are

Hive Composites Limited is the data controller responsible for the personal information covered by this Privacy Policy.

Company name: Hive Composites Limited
Company number: 11897184

Registered office:
Unit 10 Phoenix Park
Stephenson Industrial Estate
Telford Way
Coalville
Leicestershire
LE67 3HB
United Kingdom

Principal business address:
Unit 2, Wymeswold Business Quarter
Burton Lane
Wymeswold
Loughborough
Leicestershire
LE12 5BS
United Kingdom

Email: enquiries@hivecomposites.com

As the data controller, Hive Composites Limited determines why and how personal information is collected and used.

3. The Information We Collect

We may collect personal information that you voluntarily provide when you contact us or submit an enquiry through our website.

This may include:

  • Your name
  • Your email address
  • Your company name
  • Information included within your enquiry or message
  • Any other information you choose to provide when communicating with us

We ask that you do not provide sensitive personal information through the website enquiry form unless it is necessary for your enquiry.

We may also collect limited technical information when you visit the website, including:

  • Your Internet Protocol address
  • Browser and device information
  • Operating system
  • Pages visited
  • Referral source
  • Interactions with the website
  • The date and approximate time of your visit
  • Information required for website security and spam prevention

Some of this information may be collected through analytics or other website technologies.

4. How We Collect Your Information

We may collect personal information:

  • When you submit a website enquiry form
  • When you contact us by email
  • When you contact us by telephone
  • When you correspond with us about our services or business activities
  • Through the technical operation and security of our website
  • Through Google Analytics and other website technologies

This Privacy Policy primarily concerns information collected through the website and the handling of resulting business enquiries.

5. How We Use Your Information

We may use your personal information to:

  • Receive and respond to your enquiry
  • Communicate with you about your enquiry
  • Assess whether we can provide relevant services or work with you
  • Manage an existing or potential business relationship
  • Maintain appropriate records of our communications
  • Protect the website against spam, misuse and security threats
  • Monitor and improve the website using analytics and usage information
  • Establish, exercise or defend legal claims
  • Meet our legal and regulatory obligations

We do not currently:

  • Operate an email newsletter through the website
  • Use website enquiries for unrelated direct marketing
  • Provide website user accounts
  • Take payments or orders through the website
  • Allow visitors to upload documents
  • Intentionally collect sensitive personal information through the website
  • Provide a website or service intended for children
  • Carry out automated decision-making or profiling

6. Our Lawful Bases for Processing

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Legitimate interests

We may process your information where it is reasonably necessary for our legitimate business interests, including:

  • Responding to business enquiries
  • Communicating with prospective clients, partners and suppliers
  • Maintaining appropriate business records
  • Protecting our website and systems
  • Establishing or defending legal claims

We consider these interests against your rights and interests before relying on this basis.

Steps before entering into a contract

Where you contact us about our services or a potential business arrangement, processing may be necessary to take steps at your request before entering into a contract.

Performance of a contract

Where we have entered into a contract with you or your organisation, processing may be necessary for us to perform that contract.

Legal obligation

We may process or retain information where required to comply with a legal, regulatory, accounting or reporting obligation.

Consent

Where UK law requires consent for optional cookies, we ask for your consent through the website’s cookie settings. The Google Analytics tag itself is implemented through Webflow and may load when a page loads.

You may withdraw or change this consent at any time through the website’s cookie settings.

Submitting an enquiry does not provide consent for unrelated marketing.

7. What Happens to Website Enquiries

Enquiries submitted through our website are processed using Webflow, the platform on which the website is hosted.

Form submissions are:

Access to enquiries received through enquiries@hivecomposites.com is currently limited to authorised Hive directors.

Where an enquiry receives a positive response and may develop into a business opportunity, relevant details may be entered into a Microsoft Excel spreadsheet. This spreadsheet is stored within Hive’s Microsoft 365 cloud environment.

Hive does not currently transfer enquiry information into a separate customer relationship management or project-management system.

Access to Webflow submissions may be available to authorised website administrators and external website support providers where access is necessary to maintain the website, provide support or investigate form-delivery issues.

8. Sharing Your Information

We do not sell or rent your personal information.

We may share personal information with trusted service providers where necessary to operate our website, communications and business systems. These may include:

  • Webflow, which hosts the website and processes and retains website form submissions
  • Microsoft, which provides Microsoft 365 email, cloud storage and spreadsheet services
  • Google, which provides Google Analytics
  • Authorised website support providers acting on our instructions
  • Professional advisers, including accountants, solicitors or insurers
  • Public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required

We may also disclose information where necessary to:

  • Comply with a legal obligation
  • Protect our legal rights
  • Prevent or investigate fraud or unlawful activity
  • Establish, exercise or defend a legal claim
  • Support a sale, restructuring or transfer of all or part of our business

9. International Data Transfers

Some technology providers used to operate our website and communications may process, store or access information outside the United Kingdom.

Where an international transfer takes place, we ensure that it is permitted under UK data protection law. Depending on the provider and destination, this may include:

  • A UK adequacy regulation
  • The UK International Data Transfer Agreement
  • The UK Addendum to the European Commission’s Standard Contractual Clauses
  • Another safeguard permitted under UK data protection law

Where appropriate safeguards are relied upon, the transfer is assessed in accordance with the applicable data protection test so that, acting reasonably and proportionately, the standard of protection after transfer is not materially lower than the protection provided under UK data protection law. Google LLC and Microsoft Corporation participate in the UK Extension to the EU-US Data Privacy Framework. Where a transfer to a covered US entity falls within the scope of that framework, the transfer may be made on that basis. Where it does not apply, the relevant provider may rely on another transfer mechanism permitted under UK data protection law.

10. How Long We Keep Your Information

We will not retain personal information for longer than is reasonably necessary for the purpose for which it was collected.

General enquiries that do not develop into an ongoing business relationship will normally be retained for up to 24 months after the last meaningful contact.

Hive does not currently use an automated deletion system. Information will therefore be reviewed periodically and deleted or anonymised when the relevant retention period has expired and there is no continuing reason to retain it.

Where an enquiry develops into a contractual or commercial relationship, relevant information may be retained for longer where required for contractual, legal, insurance, tax or accounting purposes.

11. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Inappropriate disclosure
  • Alteration
  • Misuse
  • Destruction

Email accounts and other systems containing personal information are password-protected and use two-factor authentication where available.

Access to personal information is limited to authorised people who reasonably require it. Access will be removed if it is no longer required.

No online system can be guaranteed to be completely secure. However, we take reasonable steps to protect the personal information under our control.

12. Cookies and Google Analytics

Cookies are small text files that may be placed on your device when you visit a website.

Our website uses strictly necessary technologies for purposes including:

  • Operating the website
  • Maintaining security
  • Preventing spam and malicious form submissions
  • Remembering your cookie preferences

Strictly necessary technologies do not require consent where they are essential to operate the website or provide a service requested by the visitor.

Google Analytics

We use Google Analytics 4, a web analytics service provided by Google, to understand how visitors use our website.

Google Analytics may provide information about:

  • Pages visited
  • How visitors reached the website
  • Approximate geographical area
  • Device and browser type
  • Interactions with the website
  • The date and approximate time of a visit

We use this information in aggregated reports to monitor website performance and improve its content and usability.

Google Analytics is implemented using Webflow’s native Google Analytics integration. The Google Analytics tag therefore loads as part of the website and may communicate with Google when a page is loaded. Google Analytics uses cookies and similar technologies. The website provides a cookie consent tool that allows you to accept or reject non-essential cookies and manage your preferences.

You can withdraw or change your consent at any time by reopening the website’s cookie settings.

The principal Google Analytics cookies used are:

  • _ga
    Used to distinguish visitors by assigning a randomly generated identifier.
    Duration: Up to two years
  • ga<container-id>
    Used to maintain information about a visitor’s session.
    Duration: Up to two years

You can also control or delete cookies through your browser settings. Blocking some technologies may affect how certain website features operate.

13. Links to Other Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, content or security of external websites. You should review the relevant privacy policy before providing personal information to another website.

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Be informed about how your personal information is used
  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information
  • Ask us to restrict how your information is processed
  • Object to processing based on legitimate interests
  • Request the transfer of information you provided to us
  • Withdraw consent where processing is based on consent
  • Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal conditions or exemptions.

We may need to ask for information to verify your identity before responding to a request. We will normally respond within one month, although the law allows this period to be extended in certain circumstances.

We do not usually charge a fee for responding to a data protection request. However, a reasonable fee may be charged, or a request refused, where permitted by law because it is manifestly unfounded or excessive.

15. Contacting Us About Your Information

If you have a question about this Privacy Policy or wish to exercise a data protection right, please contact:

Hive Composites Limited

Email: enquiries@hivecomposites.com

Principal business address:
Unit 2, Wymeswold Business Quarter
Burton Lane
Wymeswold
Loughborough
Leicestershire
LE12 5BS
United Kingdom

Your request will be passed to an appropriate authorised director for review and response.

16. Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, service providers or legal obligations change.

The updated version will be published on this page and the “Last updated” date will be revised.

We recommend reviewing this Privacy Policy periodically.

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